Yes, WE got the M16/M4 needs daily maintenance. Why that doesn't happen in the field is supervisor negligence.
If operations are being conducted in high dust environments, you make it a priority. Do it. The problem is that people won't. It's a boring repetitive practice that seems to have no immediate reward. Combat actions aren't happening at a high tempo. Hence the name, Low Intensity Conflict.
It's possibly the worst case scenario, drag the carbine around for days, if not weeks, before actually needing to expend a few magazines reacting to an ambush, or more likely, simply discovering the IED didn't quite kill you. Most units are just doing their primary duty, which odds are, isn't chasing Joe Haji down. Only the sharpest end of the stick is getting that, I suspect their weapons are just fine from frequent use. They have a reason to maintain it.
The rest of the soldiers interviewed are not combat arms, 90% of the Army isn't. I don't honestly care for polls citing their concerns, the M16/M4 is not their primary tool, it's something else. Their non combat perspective is largely anecdotal to me. I was happy to hear them discuss their area of expertise, I rarely ran across one who had much insight into combat operations. Surveys and polls are not the most accurate data gathering method, people tend to say what they want to project, which is not necessarily the absolute fact.
"The POS gun jammed on me!" Research the Garand and M14, you find a lot swept under the rug with the previous generation. Not putting a roller bearing on the bolt at the op rod was a major debate in certain circles, because it jammed and killed soldiers. The general public was unaware of it, and lacked the knowledge and experience of a generation working with them.
Today, 9 million DI AR's later, with over 20 million trained users, we know more, and the internet lets us get to the facts much easier. There are still some who push the misinformation that the DI dumps gas in the action - and yet all self loading actions are equally guilty. Regardless of where the piston is, it gets dirty. Gas blows around the brass onto the bolt. Magazines are a serious cause of malfunctions. Troops don't keep the weapons functional, aren't engineers, and certainly not trained in discovering actual causation.
If anything, not having an actual firearms engineer is a blessing, they would like have knowledge of a lot of issues we're cheerfully ignorant about. Check Vuurwapen's high speed video on M4 bolt bounce.
Which is a consideration, much of what gets discussed is an alphabet soup of generalities, which include both rifles and carbines, ignoring the known differences and painting them with the same broad brush. That's not a scientifically empirical method, either.