My new PC Carbine doesn't work, even after being shipped in for repair. There are some who have suggested this isn't so shocking, considering the gun is new to market. I whole heartedly agree. But ever since I started learning about firearms and buying some myself, I have heard that Ruger makes a good product that they stand by. I have been told Ruger's customer service is second to none. The PCC has been stated, again and again (other than hickock 45's first review on the thing), to be utterly reliable so long as its maintained and run properly.
I can't imagine the fault lies with me- I have had ten firearms, 8 of which have been semi automatics. Of those 8, five have been Ruger products. All have performed exactly as advertised so long as I loaded the weapon properly and took care to clean and oil between range trips. The PC Carbine is the only one of my 8 semi autos to fail like this.
Naturally I sent it in for repair (it wouldn't eject casings, be they steel or brass). The thing came back, and to be fair, I was able to get through 2 of 3 magazines without failures to eject, which is significantly better than what was. However, the gun now doublefeeds frequently and fails to put rounds into battery. I'm not sure what jam that would be called- they get rammed up and to the left, kind of twisting into the side next to the chamber.
Anyway, having been told Ruger service is fantastic, I figured they will surely help again. I emailed them and got a call last Tuesday. The woman on the phone told me she would see about having the thing replaced with a new PC Carbine since mine continued to fail. She said she would arrange for UPS to pick it up from my home, and would be emailing me with the pertinent information. No email ever came (yes I checked the spam folder). So I called back on Wednesday and was directed to the same woman. She must have been busy cuz I got her voicemail. I left a message with my name and phone number asking to be called back. No call came. So Friday, two days later, I called Ruger once again and was told that the woman who was helping me was on the phone at that moment, but that she would listen to my message and call me back right away.
She didn't, though. It feels that Ruger just doesn't want to help. I have been a loyal customer to them and have been very much satisfied with all their products up till this point. I don't know what to do. Sturm-Ruger (or at least one employee) keeps giving me the run around.
At no point have I cursed or yelled or done anything aggressive when contacting them. So forgive me for venting on here. What in the hell am I supposed to do now!?
I can't imagine the fault lies with me- I have had ten firearms, 8 of which have been semi automatics. Of those 8, five have been Ruger products. All have performed exactly as advertised so long as I loaded the weapon properly and took care to clean and oil between range trips. The PC Carbine is the only one of my 8 semi autos to fail like this.
Naturally I sent it in for repair (it wouldn't eject casings, be they steel or brass). The thing came back, and to be fair, I was able to get through 2 of 3 magazines without failures to eject, which is significantly better than what was. However, the gun now doublefeeds frequently and fails to put rounds into battery. I'm not sure what jam that would be called- they get rammed up and to the left, kind of twisting into the side next to the chamber.
Anyway, having been told Ruger service is fantastic, I figured they will surely help again. I emailed them and got a call last Tuesday. The woman on the phone told me she would see about having the thing replaced with a new PC Carbine since mine continued to fail. She said she would arrange for UPS to pick it up from my home, and would be emailing me with the pertinent information. No email ever came (yes I checked the spam folder). So I called back on Wednesday and was directed to the same woman. She must have been busy cuz I got her voicemail. I left a message with my name and phone number asking to be called back. No call came. So Friday, two days later, I called Ruger once again and was told that the woman who was helping me was on the phone at that moment, but that she would listen to my message and call me back right away.
She didn't, though. It feels that Ruger just doesn't want to help. I have been a loyal customer to them and have been very much satisfied with all their products up till this point. I don't know what to do. Sturm-Ruger (or at least one employee) keeps giving me the run around.
At no point have I cursed or yelled or done anything aggressive when contacting them. So forgive me for venting on here. What in the hell am I supposed to do now!?
The major issue I see with almost all pistol cartridge carbine designs is that they are built around the concept of magazine cross-compatibility with pistol sidearms--and so the carbine's manufacture is governed by making that receiver and feed work with what was intended for a pistol slide.