Additions/Modifications to the Letter:
I understand that mistakes do happen in manufacturing, but for me to purchase two very different products, months apart and have them both be flawed is alarming. The second thing, I have a problem with is that the factory and customer service failed to correct the problems found with both firearms. Between my father and I, we currently own XX Remington firearms, nearly all of them purchased new from our local full line Remington dealer. After the quality control problems evident in both of my firearms and the lack of adequate customer service after the initial purchases, even my father, a devout Remington fan, is deeply shaken by my experience with the recent products I’ve purchased. He’s put several Remington purchases on hold, pending the outcome of my situation. When you include the Remington Firearms owned by my extended family, the number goes well over 100 guns, many of them R700s are 870s. They are also waiting to hear to results of this issue regarding my substandard Remington firearms.
I grew up learning with Remington firearms and when I finally had the ability to buy my own, I received a substandard product. Not only did I receive a substandard product, but I did not receive adequate customer service from the factory. I really want to purchase another Remington firearm, most likely another R700 CDL or possibly a CDL Stainless fluted in .257 Weatherby Mag, in the next 12 months, but after my experience with the two guns discussed above, I don’t have the confidence that I will receive a quality product or if needed receive adequate customer service. At the absolute minimum, I would like the rifle to be replaced with a new 700. I would request that I be credited $500, the amount I’ve invested in attempting to make the rifle work. In regards to the 870 Wingmaster, although it now functions, that does not make up for the fact that the bluing on the barrel is atrocious and even with a weekly coat of Rem Oil, it continues to rust through the bluing as it has done from day one. I also request that I be sent a new 28” remchoke, vent rib, Wingmaster Barrel. I would also request that I be credited the $200, I spent trying to get the Wingmaster to function. As a college student, my money does not come easy. When I spend my hard-earned dollars, on a firearm I expect it to work, and if it doesn’t I expect the manufacturer to fix the problem. I’ve posted this letter on a number of online firearms forums, whether my experience is pro or con, a much larger audience (around 200,000 members of various sites) will be able to read the results. If this matter is not resolved in a satisfactory manner, I will never purchase another new Remington product and that includes firearms from companies such as Marlin, H&R, Bushmaster, DPMS and Dakota Arms as well.
Regards,
.300 Weatherby
