I know in Florida, we are a "shall issue" state and they must tell you why you were denied. NOt sure about good ole' NY....
Bill- you're referring to the issue of a CCW permit. The issue here is denial of a purchase. Two entirely different things.
H1- you sure were unlucky to deal with such a complete jerk. Restocking fee? That guy is an utter cad and would have heard it from me. What an ass.
Good luck on the appeal.