An off duty grill cook then told the group of 5 to leave and escorted them to the front door. At my back as they were leaving, one idiot says; "I have a gun!" He then stuck his hand inside his baggy pants! I was with my mother and didn't want to get involved in the incident as I was armed legally. I was shocked to see the manager calling the owner on his cellphone INSTEAD of 911! I felt the situation was mishandled. I went back later and requested a company incident report to complain about the fear for my and my mothers' safety. NO weapon was displayed by the party of five or by me. What Would You Do?
You didn't want to get involved because you were armed
legally and with your mother? Surely you mean that you could have gotten involved with your legally carried gun but didn't because mom was with you.
So the manager was calling the owner instead of 911. Do you think 911 would have been helpful? Sure, the sooner called the sooner help might arrive, but help would arrive long after anything happened. So regardless of who was called, your immediate safety would not have changed either way by the call.
How do you know another employee had not been instructed to call 911 from another phone?
So what wasn't handled properly? I take it you mean what happened after the gun claim? Everything before that seemed okay.
So all the hoodlums were preteens? That would give the impression of a lack of a significant threat until the comment about the gun. At that point, everything changed.
Whether or not you wanted to get your mother involved is moot. She was involved. At the time the kid claimed to have a gun and made a furtive move by putting his hand in his pants, everyone present was involved.
I was at a gun show late last year when there was an ND. I was really surprised by how all these situationally aware gun people simply stopped in their tracks and looked in the direction of the gunshot. A few folks like me ducked down, but otherwise we pretty much remained stupidly in place. If one gunshot isn't enough to get a defensive reaction out of gun folks, then I wonder what it takes for them to determine that their lives may be in peril.
So you heard the kid claim he had a gun and made a furtive move. At that time, you did not draw your own gun. Did you take your mother down to the ground, shield her, or try to get her moving in the opposite direction away from the threat? If you were truly concerned about y'all's safety, then I can't imagine why you didn't do anything to protect yourselves. You would have been in your right to draw in reaction to the threat.
No doubt the manager calling the owner did not seem prudent, but then again, taking absolutely no action to protect yourself or your mother from a threat when you had the means (move to floor behind furniture/tables, move away from threat, draw gun) to do so isn't a good response. Between you and the manager making a phone call, you were the only one in position to actually work to provide safety for your mother and yourself at that moment...and yet you filed a complaint on the manager.
So just how blatant does the threat have to be before you will actually take steps to mitigate the threat?