Email Communications
There is not a company with any affluence that does not use email as the primary form of communications. With email your comments and the responses that you receive are recorded. There is a paper trail, and a record of all conversations. I work in the oil and gas industry, and receive an average of one phone call a week, however I respond to more than a hundred emails concerning very technical and very important subjects. Bushmaster posted both technical support and a customer service email addresses on their website. Every company I normally deal with, and there are many of them, respond to emails, in a matter of minutes or hours. Perhaps if the website said call us or your problem will not be solved, or email is not accepted, I would have called. Frankly I have had a busy week and did not have time to call. Conversations like this are not the type of information I care to discuss at work, on a phone.
It is reasonable to assume that email is perfectly acceptable form of communications, unless posted otherwise. I sent Bushmaster my s/n, name, address, and phone number. I submitted the information multiple times with my concerns. I offered to wait for a response. In the interest of public safety I posted my concerns in an informative way, with the best supporting information that I have available. My claims have merit, and should have been addressed privately. Bushmaster by omission chose not to do it, not me.
Bushmaster please contact me, all I want is a safely operating rifle. In the absence of communication, I am just trying to act in public safety.