rantingredneck
New member
I have been having an on-again, off-again problem with my Ruger P90. I was getting failures to fire/primer light strikes and thought I might need a new hammerspring. I swapped it out and still having troubles. Intermittent failures with light primer strikes across the board. Finally figured maybe my firing pin was out of spec. It wasn't broken so I figured maybe it was a thousandth or two too short.
Never had to send a gun into Ruger before, but I've heard positive experiences from other people. Also heard people bellyache that they won't send out certain parts (like firing pins). So I called today from work and spoke to a very nice lady. I explained the problem to her. She first asked was the firing pin channel blocked or dirty. I said, no I had fully detail stripped it and cleaned it and the firing pin was not broken. She said to send it in to them and they'd get it working right. I asked for a call tag and she asked for a serial number. Of course I was at work and the gun was at home so I told her I'd call her back.
So I called back once I got home and I think got the same person. I told her I was the guy who called earlier and read her my serial number. I figured at this point I'd take a shot at maybe getting her to send me a firing pin. Didn't think she would given other's posted experiences, but it was worth a shot right??
So I tell her that the primers show light strikes all the time and sometimes so light that the round doesn't fire. I tell her I've fully stripped and cleaned the slide and have tried replacing the hammerspring with a known good one from another of my guns. I tell her my theory that the firing pin is just a shade out of spec. She says, "Well instead of you bothering with sending the gun in, why don't I just send you a firing pin?? You're comfortable putting it in right??" I tell her, "Sure, it's no problem to detail strip." She takes my name and address and I have a firing pin on the way. She said if swapping the firing pin didn't work to call her back for a call tag and they'd take the gun in for service and get it right. I told her I would, because if it ain't the firing pin I'm out of ideas.
All in all I'm pleased with the response. I was expecting to have to beg for a firing pin and have to send my gun in anyway. As it is, she offered the firing pin without me even asking.
Never had to send a gun into Ruger before, but I've heard positive experiences from other people. Also heard people bellyache that they won't send out certain parts (like firing pins). So I called today from work and spoke to a very nice lady. I explained the problem to her. She first asked was the firing pin channel blocked or dirty. I said, no I had fully detail stripped it and cleaned it and the firing pin was not broken. She said to send it in to them and they'd get it working right. I asked for a call tag and she asked for a serial number. Of course I was at work and the gun was at home so I told her I'd call her back.
So I called back once I got home and I think got the same person. I told her I was the guy who called earlier and read her my serial number. I figured at this point I'd take a shot at maybe getting her to send me a firing pin. Didn't think she would given other's posted experiences, but it was worth a shot right??
So I tell her that the primers show light strikes all the time and sometimes so light that the round doesn't fire. I tell her I've fully stripped and cleaned the slide and have tried replacing the hammerspring with a known good one from another of my guns. I tell her my theory that the firing pin is just a shade out of spec. She says, "Well instead of you bothering with sending the gun in, why don't I just send you a firing pin?? You're comfortable putting it in right??" I tell her, "Sure, it's no problem to detail strip." She takes my name and address and I have a firing pin on the way. She said if swapping the firing pin didn't work to call her back for a call tag and they'd take the gun in for service and get it right. I told her I would, because if it ain't the firing pin I'm out of ideas.
All in all I'm pleased with the response. I was expecting to have to beg for a firing pin and have to send my gun in anyway. As it is, she offered the firing pin without me even asking.