I just received my new Ruger 10/22. The magazine latch wouldn't work and the bolt catch didn't work. I pulled the action out of the stock and discovered that the pin that holds the latch in was missing. E-mailed Ruger about the problem Friday evening and got a response yesterday that a new pin was on the way. Ruger has always been there over the many years that I have owned their products. That's why I own so many of them. Thanks to Ruger!
Thank you, Ruger
- Thread starter Hdonly
- Start date
***Slowly shaking my head***
Had Ruger correctly built the rifle in the first place and had Ruger employed good strict quality assurance procedures and methods the pin would never have been overlooked in the first place. Pretty sad we have reached a point where we praise customer service on products which never should have been defective and shipped at time of manufacture. This is not a shot at Ruger, just so many guns from all manufacturers leave the manufacturer with a defect and when they make good on their screw up we are somehow grateful and praise them.
Ron
Had Ruger correctly built the rifle in the first place and had Ruger employed good strict quality assurance procedures and methods the pin would never have been overlooked in the first place. Pretty sad we have reached a point where we praise customer service on products which never should have been defective and shipped at time of manufacture. This is not a shot at Ruger, just so many guns from all manufacturers leave the manufacturer with a defect and when they make good on their screw up we are somehow grateful and praise them.
Ron
stagpanther
New member
LOL--I've bought guns that others on this forum continuously heap accolades on and found them to be defective--it's simply the nature of the beast. I agree a good and responsive customer care service is as important as the quality of the gun itself.
When mistakes are made during a manufacturing process a good quality assurance policy should insure those mistakes never make it out the door to a paying customer, unless of course you like paying money for the mistakes and poor quality assurance of others. You can't be serious? There is a reason manufacturers have quality assurance, maybe you need a real job where people's lives depend on you doing your job correctly the first time. No clue huh?
Ron
stagpanther
New member
Bingo!
Easyeach said:
I would say that says it all. My experience is:
Fishbed77 said:
I think Ruger has quite loose QC, but the policy of issuing no warranty while very liberally making things right with customers balances things out. If you've ever had to deal with a company that is looking for ways not to perform based on the details of their written warranty or on an assumption that the customer must have damaged the product, the friendly voice and helpful attitude go a very long way.
This does not balance out, and it is disappointing that many consumers think it does. This is why I tend to avoid Ruger firearms for any serious use. A gun that is down due to sloppy QC and away at the manufacturer is as good as no gun at all.
That said, I own a number of Ruger firearms as fun guns. I like their products a lot, but don't have unrealistic expectations.
My guess would be that most consumers, me included, don't put their arms to use you would consider "serious".
If you doubt the degree to which poor or abrasive customer service can influence customer satisfaction, read any car forum in which someone writes with white hot rage at his warranty claim being denied first by the dealership, then the district manager. Warranty obstacles create lasting ill will.
I had a P95 that failed in its first range session. The trigger moved but the pistol wouldn't fire most of the time. I sent it back, received it a few weeks later, and its never demonstrated any problem since. It's an accurate low recoil arm; I know I am not the only one to regret it going out of production since.
The P95 isn't as nice as my Sig239, but I also didn't expect it to be.
VoodooMountain
New member
Half of my safe is filled with rugers but I think their quality control is slipping as of late. I bought an lcr last year and right out of the box it wouldn't work. I sent it back twice as the first time literally nothing had been done to it. And this thing wouldn't function at all.
I still love ruger. Their service as prompt and polite, they listen to what their customers want, most of their products are built for a lifetime of use, and they are priced competitively.
I still love ruger. Their service as prompt and polite, they listen to what their customers want, most of their products are built for a lifetime of use, and they are priced competitively.