MajorWhiteBoy
New member
i encountered a problem with my sw40ve. the rear sight was loose and could not be tightened. here was my initial email contact with them...
In the interest of protecting myself and my family in a rapidly declining neighborhood, I recently took all the necessary courses and obtained a license to carry a concealed firearm. Of course, I wanted a gun I could depend on, from a reliable manufacturer, and one I knew would be of top quality.
I chose the SW40VE. It was within my budget, and you folks had attached your good name to it. I researched in online, and despite some people not liking the tight trigger, which I actually prefer, there were no major complaints. I have felt confident and secure with my weapon.
...Until two days ago. Upon inspecting my weapon, I saw that the rear sight was far, far to the right of center. I can't imagine it had been this way for long, as I inspect my weapon regularly. Upon closer inspection, I found I could move it, rather easily, with just my pointer and thumb. I stripped the weapon to see if perhaps there were some sort of tightening mechanism that I was unaware of. There wasn't. After adjusting it to the best of my ability without being able to take it to the range as of yet, it seems to have tightened up slightly. That being said, my confidence is gone. I cannot place confidence in a gun that I cannot aim. Even if I just left the range, I cannot rightly say that the sight has not moved. God forbid I should have had to have used it that night before I realized the issue. There is no telling what, or for that matter who I may have shot in an attempt to defend myself or my family. I cannot, with good conscience, use the gun as anything more than a gut shooter as of now. That is not what I purchased.
I will not accept any resolution short of a repair or replacement. I do not want to hear that you cannot replicate the problem. I do not want to hear that it is somehow the result of my actions, as I have treated my gun with the care a weapon deserves, and I am the sole owner and handler of the weapon. It has never left my sight beyond being placed in a safe that only I have access to.
I implore you to correct this situation. It is on you to save your name. I will tell everyone I know, everyone I talk to about guns or safety the exact outcome of this situation and your handling of a product that could be infinitely dangerous to those I love.
As I await your response, my gun remains locked up, and I am carrying a weapon from another manufacturer, a weapon I have had absolutely no problems with whatsoever.
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about a week later, i emailed them again, simply asking for a resolution. i finally called them, and they arranged to send me a label to return my gun to them. the same morning, they replied back to my email that if i called, they could arrange to have a new sight shipped to me. i replied that i would prefer that option, although they had arranged to send me a shipping label instead. the same afternoon, they emailed me simply saying that if i gave them my adress. they would go ahead and ship the sight.
remaining true to my word, i wanted all of you to know that i am completely satisfied with the resolution we have reached.
In the interest of protecting myself and my family in a rapidly declining neighborhood, I recently took all the necessary courses and obtained a license to carry a concealed firearm. Of course, I wanted a gun I could depend on, from a reliable manufacturer, and one I knew would be of top quality.
I chose the SW40VE. It was within my budget, and you folks had attached your good name to it. I researched in online, and despite some people not liking the tight trigger, which I actually prefer, there were no major complaints. I have felt confident and secure with my weapon.
...Until two days ago. Upon inspecting my weapon, I saw that the rear sight was far, far to the right of center. I can't imagine it had been this way for long, as I inspect my weapon regularly. Upon closer inspection, I found I could move it, rather easily, with just my pointer and thumb. I stripped the weapon to see if perhaps there were some sort of tightening mechanism that I was unaware of. There wasn't. After adjusting it to the best of my ability without being able to take it to the range as of yet, it seems to have tightened up slightly. That being said, my confidence is gone. I cannot place confidence in a gun that I cannot aim. Even if I just left the range, I cannot rightly say that the sight has not moved. God forbid I should have had to have used it that night before I realized the issue. There is no telling what, or for that matter who I may have shot in an attempt to defend myself or my family. I cannot, with good conscience, use the gun as anything more than a gut shooter as of now. That is not what I purchased.
I will not accept any resolution short of a repair or replacement. I do not want to hear that you cannot replicate the problem. I do not want to hear that it is somehow the result of my actions, as I have treated my gun with the care a weapon deserves, and I am the sole owner and handler of the weapon. It has never left my sight beyond being placed in a safe that only I have access to.
I implore you to correct this situation. It is on you to save your name. I will tell everyone I know, everyone I talk to about guns or safety the exact outcome of this situation and your handling of a product that could be infinitely dangerous to those I love.
As I await your response, my gun remains locked up, and I am carrying a weapon from another manufacturer, a weapon I have had absolutely no problems with whatsoever.
-------------------------------------------------------------------------
about a week later, i emailed them again, simply asking for a resolution. i finally called them, and they arranged to send me a label to return my gun to them. the same morning, they replied back to my email that if i called, they could arrange to have a new sight shipped to me. i replied that i would prefer that option, although they had arranged to send me a shipping label instead. the same afternoon, they emailed me simply saying that if i gave them my adress. they would go ahead and ship the sight.
remaining true to my word, i wanted all of you to know that i am completely satisfied with the resolution we have reached.
