S&W's Awesome Customer Service!

[BUCKMARK]

I purchased a S&W model 34-1 .22 revolver at a auction for $75.00 but the cylinder would not rotate on 3 of the 6 chambers. I noted that the ejector was junk and that S&W required this part to be replaced at the factory.

I sent the gun in and waited 14 weeks with no reply. After 3 phone calls, $120 and 17 weeks...I got my gun back fixed and it works fine. S&W sure does have great service.

 

[MrApathy]

did S&W send out a overnight shipping label?

just got a 40ve fixed striker broke. took 2 weeks but didnt have to pay shipping either way. overall would have to rate nice but would rather have not needed but not all metal is consistent and free of slag

 

[Bullrock]

My NIB 586-7 froze up on my 1st and 2nd range sessions. The casings were froze so tight, I couldn't tap them out.

It took 2 weeks for the repair after shipping, and IMHO that's pretty good service...