replace broken part of Glock 17+2 mag?

[EricM]

This morning I purchased a G17 with 2 factory 17+2 mags, and I noticed after I got home that one of the mags is buggered at the top. Any way to get a new part to replace the broken piece without buying an entire magazine?

This was my first private sale gun, and I paid $450, which included 4 boxes of factory ammo, Safariland holster, the 2 mags, and a mag loader. Seemed like a decent deal for Idaho.

 

[Jeff, CA]

It's hard to tell from the picture what's buggered, but if it's the tube, the answer is no. The tube is the "high-capacity" part; all other parts (follower, spring, floor plate) are still available.

 

[dawg23]

Eric:

You don't know just how good of a deal you made. I assume you paid a lower price for the mag due to its condition. The good news is that Glock will refurbish it completely (except for the +2 aftermarket parts) for NO CHARGE.

Send it to :

Glock, Inc.
6000 Highlands Parkway
Smyrna, GA 30082
Attn: Warranty Dept.

Doesn't matter how old or where you bought it. Glock will make it like new (spring, follower, liner, etc) for FREE. Expect to get it back in +/- 2 weeks.

Just one more reason to buy a Glock - the best customer service in the business.

Dawg23

 

[JRiggs]

Hi,

I cant really see it in your pic, but if its little cuts in the feedlips or on the sides just underneath them, its perfectly normal. After a Glock mag is used a little, this will happen. After it reaches a certain point, it will stabilize and never worsen. But, as mentioned above, if you send it to Glock they will make it right if its a problem. Youll just be out a few bucks shipping. Give them a call, describe the problem, and follow their advice. Enjoy your pistol, you did great by the way.

 

[Jason Demond]

You can clearly see in the photopraph that the front of the mag tube has a rather large chunk out of it. I would not use it, you should sent it back to Glock and they will do right by you.

 

[EricM]

Kimber Man's got it right. There is a big chunk of plastic missing from the front, top of the mag. It will properly load a cartridge into the pistol, but I don't trust it enough to attempt to shoot it. I'll contact Glock and see what they say. Thanks for the advice.

I forgot to mention that it has Trijicon nightsights and a Hogue grip on it, too. It seemed like a good deal, but I'm not a Glock man, so I wasn't sure. I'll know for sure when I try it out tomorrow .

Eric

 

[JRiggs]

Ok, upon looking closer I see what you mean. Definitely follow the advice of the others and send it to Glock. They'll fix you up.

 

[Jeff, CA]

Okay, after turning up the brightness on my monitor, the trouble is obvious.

Can anyone confirm that Glock will recondition "high-capacity" mags for no charge?

 

[Blue Duck357]

I just sent sent two in a few days ago, but no word yet. I followed the generel advice on Glocktalk and just sent them in with a note on what the problem was.

They are apparently very good at backing thier product but it's a real hassel to actually get through to talk to anybody in Smyrna.

 

[blades67]

Not only will Glock replace the magazine tube with a FML tube, but they will put in a new spring as well.

 

[dawg23]

Jeff CA:

I can confirm - I've sent several (mags that I bought used), and just shipped another to Glock on 7/21. They come back in "factory new" working order.

On the last one, the previous owner had messed with the spacing of the metal lips. I planned to install a new spring when it came back. Guess what - Glock put in a new spring AND a new follower (and a new metal liner), ALL AT NO CHARGE.

As far as the other guy's comment about the hassle of contacting the factory staff, I can only say that I sometimes get thru on the first call and at other times I have left a voice mail. Either way, I have always been able to speak to a person who was obviously competent and obviously conscientious.

If you can find a handgun manufacturer with better customer service, I would like to hear about them.

Dawg23

 

[EricM]

I called Glock this morning, and I was told to send them the mag, and they'll see what they can do. She said they don't have pre-ban tubes anymore, so I'm not counting on them fixing it. We'll see.
Eric