When I was out at the range about a week ago the case ejector assembly on my Ruger Single Six New Model fell off 
The screw had come loose and the entire assembly fell off. Of course I couldn't find the screw on the ground for the life of me so I'm ejecting brass a little more on the manual side now.
Called Ruger the other day to order the screw, had my Visa at the ready and expected to pay a dollar or two for the screw plus shipping. Once I had told the lady what happened and what part I needed she said "Ok, we'll get that out to you right away! Thanks for calling Ruger "
I thought it was pretty cool, no charge for the screw even with it being shipped to Canada.
Anyway, just thought I would voice my appreciation of Ruger's customer service. Even though it likely won't cost them much at all I still put the phone down with a smile on my face.
I think a dab of loctite is in order for the new screw when it arrives!
The screw had come loose and the entire assembly fell off. Of course I couldn't find the screw on the ground for the life of me so I'm ejecting brass a little more on the manual side now.Called Ruger the other day to order the screw, had my Visa at the ready and expected to pay a dollar or two for the screw plus shipping. Once I had told the lady what happened and what part I needed she said "Ok, we'll get that out to you right away! Thanks for calling Ruger
"I thought it was pretty cool, no charge for the screw even with it being shipped to Canada.
Anyway, just thought I would voice my appreciation of Ruger's customer service. Even though it likely won't cost them much at all I still put the phone down with a smile on my face.
I think a dab of loctite is in order for the new screw when it arrives!