Its accepted practice to use a safe sided 3 corner file or other means to open the gun dovetail to fit a sight.
I don't have enough info/both sides of the story to comment on your gunmaker. You paid $1400 for something you are not happy with. IMO,the maker should work with you and make you happy.
Me? I'm not trying to make money. I do not have an FFL,I do not take on gunsmith work. I do my stuff.
I have access to a Bridgeport mill and an assortment of sight dovetail cutters. And sets of pin gauges. I also bought X_S Sight Systems little dovetail measuring tool.It takes pin measurements off the dovetail and the sights.
I'll make a little fixture to hold the sight upside down so I can mill the sight.That CAN be as silly as holding the flat bottom of the sight with a ground flat and square magnet and pouring a Cerro-safe nest. But ordinarily,I just need a step,for an alignment fence,a flat surface for most of the dovetail bottom to sit on ,and a clamp. Maybe 1/8 thick,steel flat ground is good.You load it in the mill vise with the sight hanging down,and one side of the dovetail can be cut. That's all you need.
I get about .001 oversize. Usually the sight will just start.I cut so the flat bottom of the sight dove tail bears tight in the gun.And the angled faces.
Then I can stroke the flat bottom of the sight dovetail on a flat file if I need a few tenths looser.I'm not looking for a number,I'm looking for that tight,but driftable fit.
Beware corner conditions. Break the sharp male corners a bit.
I take time and patience to fit it the slightly harder way,so that downstream there is not the problem you have.But I'm not normal!!
A lot of sights come a bit oversize. You might call a sight company with your dovetail numbers and ask if they will send you something that will fit,or give you a little steel to fit.
Some sight companies will let you send the slide and they fit it.
Putting steel back on....As Scorch said,its a TIG thing. I don't have that.
Don't overlook drilling and tapping the sight for lock screws.They work.