TexasSeaRay
New member
I put in an order two weeks ago. Got invoiced. Still haven't received my order.
Called them up. Haven't received my order because it hasn't shipped. Hasn't shipped because they haven't rounded everything up. Wasn't a big order in terms of number of pieces.
First problem.
Second problem came when I compared invoice prices against advertised prices on the website. I always do a "screen shot" of the page so if prices change, I know what the prices were on the day I ordered--and paid--for the merchandise.
On this order, my first attempt at doing business with F&M Reloading, the advertised price and the invoice price were off on over half of the order.
Third problem.
Zero communications. No e-mail confirmation of order received, delay in shipping, etc.
This has been the sorriest, lousiest experience I've ever had with online ordering to date.
In Midway's defense, they communicate well and fast, what you see is what you pay so far as price is concerned, and they answer e-mails. Three things F&M does not apparently do, at least based on my experience.
Ironically, I did get a response back from Midway while I was waiting on F&M to crap or get off the pot. And while I'm not enthused about the response, it was honest and you can't ask for anything more than that.
I do not foresee ever NOT shopping with Midway on a semi-regular basis simply because of their selection, inventory and service. But it pays to do large orders with MIdway when it comes to shipping. Only problem with that is the increasing "not in stock, backorder okay" status of so much of their stuff. Hoping that when their expansion project is finished, there will be less backorders.
On a positive note, Powder Valley is simply THE BEST online shopping experience I've had in the reloading world since Day One. I'm definitely planning an airplane trip up to Winfield to shop and meet these folks in person. Great prices, great service, fast shipping, excellent communications.
Jeff
Called them up. Haven't received my order because it hasn't shipped. Hasn't shipped because they haven't rounded everything up. Wasn't a big order in terms of number of pieces.
First problem.
Second problem came when I compared invoice prices against advertised prices on the website. I always do a "screen shot" of the page so if prices change, I know what the prices were on the day I ordered--and paid--for the merchandise.
On this order, my first attempt at doing business with F&M Reloading, the advertised price and the invoice price were off on over half of the order.
Third problem.
Zero communications. No e-mail confirmation of order received, delay in shipping, etc.
This has been the sorriest, lousiest experience I've ever had with online ordering to date.
In Midway's defense, they communicate well and fast, what you see is what you pay so far as price is concerned, and they answer e-mails. Three things F&M does not apparently do, at least based on my experience.
Ironically, I did get a response back from Midway while I was waiting on F&M to crap or get off the pot. And while I'm not enthused about the response, it was honest and you can't ask for anything more than that.
I do not foresee ever NOT shopping with Midway on a semi-regular basis simply because of their selection, inventory and service. But it pays to do large orders with MIdway when it comes to shipping. Only problem with that is the increasing "not in stock, backorder okay" status of so much of their stuff. Hoping that when their expansion project is finished, there will be less backorders.
On a positive note, Powder Valley is simply THE BEST online shopping experience I've had in the reloading world since Day One. I'm definitely planning an airplane trip up to Winfield to shop and meet these folks in person. Great prices, great service, fast shipping, excellent communications.
Jeff
