As far as making it right the first time . . . yea, in an ideal world that would be great but we don't live in that. Does Ruger have some problems once in a while . . yes . . . but they back it up with excellent customer service. Does S & W, Taurus, Charter Arms, Colt, Henry, etc. have problems at times? You bet. The difference is that not all of them give good customer service.
Nobody likes to buy a new handgun and then have an issue with it . . but it happens. It's no different han buying a Ford or a Chevy, an appliance or whatever. Maybe I've been lucky, but I have had probably 10 brand new Rugers of some shape or form over the years. I never had an issue with any of them other than a revolver with tight cylinder throats . . . and it's well known that you can have that with some Ruger revolvers - no big deal and a ream job solves that.
I give Ruger a lot of credit. They are an American company employing Americans. They are a great supporter of the NRA which, whether you agree with it or not, is working to protect our 2nd Amendment rights. If you look at the American gun factories that "used to be" and what there are now . . and the left movement to squash our Constitutional Rights over the past years . . . I give them credit for staying "afloat". Just take a look at Colt's problems they are going though and many of us are old enough that we never expected such a company to have problems.
So yea . . it would be nice if every gun that came off the production line of ANY gun company were "perfect" but they are made by humans who are "human". We live in a "throw away society" . . . just look at the products on the shelves of Wally World and others . . . if it breaks, there is no "fix" . . you buy another one. Not so with most firearms . . . I'm shooting revolvers that were from my grandfather's generation and he would be 149 years old this year. I shoot a Colt that was made the same year as my Dad was born and he would be 108 years old this year. The Rugers, Smiths and others that I have I fully expect will be going strong two generations from me, if, by then, by the grace of God and gun companies such as Ruger, Henry, etc. who support the 2nd Amendment continue to fight along with the rest of us.
Whatever needs to be done to fix the problem, Ruger will do it as has been proven many, many times before.