I think all handloaders should know about the good experience I had with RCBS. I have a bench Auto Primer System (APS) since they first came out, and I have no idea when that was, but it has been a while. The primer plug got jammed and I had to remove the top plate that accepts the shellholder. Well, something went flying out of there and I have no idea where it went. It turned out to be a clip of some sort that holds the shellholder, so I had to improvise with a small gauge wire. It worked but the shellholder waqs still loose. I e-mailed RCBS and described the situation and without any hesitation I received a return e-mail advising they would ship a replacement top plate to me at no cost. Can't beat that for customer satisfaction!