Am I wrong in thinking that if a web store page says an item is in stock, then I should expect them to ship the order with in a day or two? On 3/16/2012 I ordered 1000 55gr fmjbt .223 bullets and 300 processed once fired cases. Both items said in stock, shipped from stock on hand. 4 days later I email him to ask if the oreder had been shipped. A week later, I get a reply from Bob Wise saying he was 2 weeks behind as he did not have any processed .223 brass in stock and he was working to process the brass. I replied to him to cancel the order as I would just buy from someone else who had them in stock. Got no reply to that. Tried to call him on the phone. No answer, got an answering machine and left him a message. No return phone call from him. Fast forward to 4/18/2012. No product, no shipment notification, nothing. I called my credit card company and filed an "item not received" claim. On 4/19/2012, I receive an email from Bob saying he now has the brass in staock and would be shipping my order by Saturday at the latest. It did not ship until the following Monday 4 /23/2012. It will arrive here tomorrow.
Would you guys accept the shipment and tell the credit card company to allow the charge? The credit card company has already issued me a credit.
I don't really want to accept it. I think anybody in business to sell a product should answer their emails in a timely fashion and answer their phone. At the least, return a phone call.
Would you guys accept the shipment and tell the credit card company to allow the charge? The credit card company has already issued me a credit.
I don't really want to accept it. I think anybody in business to sell a product should answer their emails in a timely fashion and answer their phone. At the least, return a phone call.