If you need the phone numbers...
BamBam,
In my research prior to and following after my purchase of my Tan Witness, it was pretty much a consensus, that Sharon Bell is the best contact at EAA. Least amount of fuss, polite and courteous, with no condescending attitude or gruff manner. In other words, the epitome of customer service. All other contacts varied in degree.
This was arrived at after conversing with over 50 different sources, face to face and internet based. This includes personal conversations with both shop owners, fellow IDPA competitors and just other fellow shooters.
Good luck with your Witness and here's hoping you never require to use any service from EAA. For some it's smooth sailing; for others it's been rough seas(with the bilges flodded and the pumps down).
Shoot safe, shoot well!