Anyone else having trouble with eforms?

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Willie Lowman

New member
I recently bought 2 more suppressors. They arrived at my dealer's shop 2 weeks ago. They have a Silencer Shop kiosk in the store. He tried to log onto the silencer shop page to certify my form 4's with ATF and all we got was a loading screen.

I've been back 4 times in the last 2 weeks with my ATF eforms username and pin to try to certify these forms but every time we just get a loading screen and nothing ever comes up.

Is this just a problem for me or are others having this trouble? My dealer says he has 11 suppressors aside from mine he needs to certify and can't get through.
 
J

JohnKSa

Administrator
The dealer needs to contact Silencer Shop and find out what's wrong with his kiosk. I suspect they will be highly motivated to help him get it working again.
 
D

dogtown tom

New member
JohnKSa The dealer needs to contact Silencer Shop and find out what's wrong with his kiosk.
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The kiosk is for scanning fingerprints and doesn't have anything to do with certification. It sounds like the dealer is having issues connecting with eForms via his Silencer Shop account.


I suspect they will be highly motivated to help him get it working again.
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They will be delighted to help the dealer and I'm surprised he didn't call them as soon as he had a problem.
 
S

Silencer Shop

New member
Hey Willie, we haven't experienced an outage or issue with eForm submissions, but we'd be happy to help you get yours submitted. I will send you a message to get more info so we can get this sorted out. - Chase
 
W

Willie Lowman

New member
Well, last week my dealer got my forms submitted. He said that he just kept trying and eventually got connected. I don't know what the problem was. I advised him to call silencer shop but I don't think he did.

I will check with him and see if he managed to get the others that he needed to certify done.
 
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