The whole shipping thing with UPS & Fedex is constantly confusing. Between the counter people ignoring their company rules & making up new ones as they go along, it's hard to get the straight story.
I borrow guns for a living & return most of them. I ship more than most people do. I usually deal with Fedex and the post office nowdays, and I've gone on up to the corporate level to try to get the real policies from Fedex.
It continually amazes me to see the number of stories here & elsewhere about totally ignorant people behind the counters at some of these places.
Had one Fedex guy tell me they have to ship overnight priority because it's a federal law and he could be jailed for ten years & fined $10,000 if he didn't. Horse puckey.
Had another gal tell me guns have to be disassembled for shipping.
Bull puckey.
Had one counter guy tell me not to tell them when I was shipping a gun.
Brain dead.
Had one gal tell me I couldn't ship a gun in a Fedex box, even though I was trying to return it to Smith & Wesson using THE SAME FEDEX BOX IT CAME TO ME IN.
Weird.
There's no real consistency from place to place, and it's tough on the regular Joe just trying to get a gun shipped. It's always a nice relief when I get to the counter and find an employee who knows what they're doing & just gets business done.
The post office is usually pretty good on long guns, sometimes you have to educate them. Had one gal actually throw up her hands in horror, shake her head "No no no no oh no!" and step back from the box like it was a rattler getting ready to strike her when I told her I was shipping a gun. Took about five minutes for her to look up the regs. Most of the time I don't even get a raised eyebrow at any of the three POs I deal with.
Denis